Service and Support Engineer, SE

• Provides maintenance and technical service to customers to maintain maximum Biomarker Generator (BG) system up-time
• Additionally, provides operating guidance and optimization to ensure system efficacy and efficiency
  

Location:

• Based in Chapel Hill, NC area
• Support for system located at University of North Carolina

Responsibilities/Duties:

• Customer Interface –  Interact with customers and clinicians to ensure maximum customer satisfaction
• Routine Maintenance – Perform routine proactive maintenance of the Biomarker Generator system (cyclotron, chemistry module and support equipment)
• Optimization – Represent ABT as the on-site technical expert in the optimization of the BG system parameters to ensure optimal machine performance and efficiency
• Troubleshooting – Respond to calls for service and support with the ability to travel on short notice
• Issue Resolution – Execute both mechanical and electrical repair as needed to maintain optimal operation of the BG system
• Installation – Assist with final site preparation and installation for new equipment installations as necessary
• Commissioning – Assist with the technical start-up, testing, commissioning and customer site acceptance of the BG systems for new installations as necessary
  
  

Qualifications:

• Minimum of 3 years technical support experience
• Bachelor degree in a technical filed preferred (or equivalent experience)
• Working knowledge of PET radioisotope accelerators, chemistry modules and quality control systems preferred
• Experience working with high voltage and low-level radiation producing equipment
• Ability to use standard electronic test and measurement equipment (DVM, oscilloscope, micrometers, etc.)